Ordering Policies
Your product purchase history is one of the strongest indicators of your success at Spruce. It's the difference between achieving real results and wasting valuable time and money. For this reason, we strictly enforce our purchase history policy—with no exceptions.
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Additionally, our return policy is firm. Due to legal regulations, we are prohibited from accepting product returns under any circumstances.
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Please also note that the majority of our inventory is stored and managed off-site at our shipping warehouse. As such, in-store pickup is only available for select memberships and within specific time windows. Please review all guidelines below to ensure clarity and compliance.
Purchase History Requirements
Your product purchase history doesn’t lie—and no one has a magic wand refilling your bottles. It’s a clear reflection of your protocol compliance, which directly impacts your results. It’s the difference between achieving the skin you deserve and a treatment that simply doesn’t work.
In-Store Pickup Policy
In-store pickup is available only to select membership tiers and applies exclusively to non-prescription (non-RX) products. Please note that we keep limited inventory on-site, so all in-store pickup requests require a product transfer from our warehouse and are subject to a minimum 3-day processing time.
We appreciate your understanding as we maintain this process to ensure accuracy and efficiency.
Ordering Non-RX
Non-prescription (Non-RX) products can be ordered at any time through the shopping link. Please note that we only sell to active members, and members are not permitted to place orders on behalf of non-members.
Be sure to enter your member discount code at checkout, as we are unable to apply discounts retroactively to orders that have already been placed.
It’s important to track the life expectancy of each product and place orders in advance. Running out of essential products can delay your progress and negatively impact your results.
Return Policy
We have a strict no-return policy, so please double-check that your order is accurate before finalizing your purchase.
If your package arrives with a damaged or missing item, you must notify us immediately. Timely reporting is required so we can properly investigate and resolve the issue in accordance with our policy.
Missing Items
We follow strict protocols when preparing orders to ensure that all items are included and shipped in perfect condition. However, in rare instances, an error may occur.
If you believe there is a mistake with your order, please follow the outlined reporting process so we can properly investigate and resolve the issue. All shipping and packaging is recorded on camera for quality assurance. Prompt reporting is required to allow us to quickly review the footage, verify the claim, and take appropriate action.
Ordering RX
All RX products must be requested and are not available for purchase through the online store. RX orders are processed separately from Non-RX orders and require additional screening and approval. RX and Non-RX items cannot be combined into a single order.
Please make sure to request only the RX products listed in your current approved protocol. Requesting or paying an invoice for an RX item that is not on your protocol, or ordering before your refill window is due, will result in your order being canceled and refunded, minus a 4% merchant processing fee.
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