Changing Your Billing Information for Membership
It’s important to keep your membership payment information up to date to avoid any disruption in your membership. If a membership charge fails, there is a 3-day grace period to update your card on file.
If payment is not successfully updated within that window, your membership will be automatically canceled. Rejoining would require waiting for the next open enrollment period and paying a new signup fee. Additionally, your protocol would need to be restarted from the beginning.
To avoid setbacks and delays in your progress, we strongly recommend ensuring your payment information is always current.
Membership Billing & Credit Card Update Instructions
If you receive a notification that your membership auto-charge did not go through, or if you need to update your billing information, it is essential to follow the steps below immediately to avoid disruption to your membership.
🔒 Please note: Our staff cannot manually update your payment information—this must be done directly by you through your member portal.
🔄 Steps to Update Your Credit Card Information
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Visit: www.sprucemicro.com
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Log in using your member credentials.
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Click on your Profile and go to “Wallet.”
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Update your credit card information here.
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After updating your Wallet, return to your Profile and select “Subscriptions.”
You must also connect your updated card to your active subscription.
⚠️ Important: Updating your Wallet alone is not enough. You must complete both steps—updating your Wallet and assigning the card to your Subscription—for your membership to successfully process payment.
📞 Want to Confirm It’s Set Up Correctly?
After completing both steps, you can text (504) 291-6322 and ask our Customer Service Representative to confirm that your membership subscription has successfully charged.